starter-kit/documents/procedures/administration/corrective_action.rst
2025-09-22 14:54:12 -04:00

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Corrective Action Procedure
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.. impl:: Maintain a Corrective Action Procedure
:links: R_APPB_76
Since Corrective Actions are directly mentioned in AppB, it's wise
to have a very clear and direct procedure defining how it will
be done.
Measures shall be established to assure that conditions adverse to quality, such
as failures, malfunctions, deficiencies, deviations, defective material and
equipment, and nonconformances are promptly identified and corrected.
Corrective Actions are designed to assure that conditions adverse to quality
are promptly identified and corrected. Such conditions may include:
* Failures
* Malfunctions
* Deficiencies
* Deviations
* Defective material
* Defective equipment
* Nonconformances
.. graphviz::
digraph G {
Anyone [label="Anyone",color=green,shape=circle]
Identify [label="Identify condition \nadverse to quality",shape=box];
Create [label="Create CAQ ticket",shape=box];
Notify;
Classify [label="Classify significance"];
Significant [label="Significant condition\n adverse to quality?",shape=diamond]
Cause [label="Determine the cause"];
Preclude [label="Do Corrective Actions \nto preclude repetition"];
Stop [label="Close ticket\n and stop",color=red,shape=circle];
Document [shape=house];
DCause [label="Document cause \nof condition",shape=note];
Action [label="Document actions\ntaken",shape=note];
Report [label="Report to \nappropriate management"];
Anyone -> Identify -> Create -> Notify -> Classify -> Significant;
Significant -> Cause [label="Yes"];
Cause -> Preclude -> Document;
Document -> {DCause, Action} -> Report -> Stop;
Significant -> Stop [label="No"];
}
In the case of significant conditions adverse to quality, the measures shall
assure that the cause of the condition is determined and corrective action taken
to preclude repetition.
The identification of the significant condition adverse to quality, the cause of
the condition, and the corrective action taken shall be documented and reported
to appropriate levels of management.